PayPal is Shutting Down Its Operations Center in Malaysia

The online payment company PayPal Malaysia will send a voluntary separation scheme (VSS) for all of its local employees beginning from April to August 2019. This is following PayPal Malaysia’s plans to shut down its operation centre here.  

The decision behind the closure is said to be due to investment alignments.

According to the Malay-based tech portal Amanz, PayPal said that while the operations centre in Malaysia has done a great job since it was opened in 2011, the company has decided to close its Malaysia office yesterday as it was changing its business model to increase efficiency.

“We were told that all employees in PayPal Malaysia will be affected by this shut down but the company said it will assist the employees to find new jobs through various training to increase their chances in the job market,” Amanz reported.

In the press statement, PayPal said that the work being delivered at the Malaysian Operations Centre will be moved to another location. Paypal also promised that the internal reorganisation will not affect its Malaysian customers.

Here is PayPal’s official statement:

“We have made the difficult decision to close PayPal’s Operations Centre in Malaysia by the end of this year. The work currently being delivered at our Operations Centre in Malaysia will gradually move to other locations. This internal reorganization does not affect our customers in Malaysia, who can continue to use our products and services as normal.

We regularly review our global site structure and staffing to ensure the support and services we provide at each site best meet the evolving demands of our customers. Our Operations Centre in Malaysia has done a remarkable job serving our customers since the site opened in 2011. However, this decision was made to align our investment in sites that are better equipped to support the future needs of our customers and our company.

Our priority now is to do everything we can to set up our employees for future success and we are fully committed to helping them as they transition to the next step in their careers. As well as offering comprehensive separation packages, we have built an on-site careers center to promote job opportunities and provide immediate assistance to employees.”

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Source: Amanz 

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